Returns, Cancellations and Refunds
Personalized items are made for you. This page explains what happens if something goes wrong.
Custom and made-to-order products
- All Souvees, LLC products are custom-made or made-to-order, including customized designs, logos, colors, materials and packaging. Due to their custom nature, returns are not accepted except for verified manufacturing defects, subject to Souvees inspection and approval.
Inspection and claims
- Inspect all goods upon receipt. Submit any claim for defects, shortages or errors in writing to info@souvees.com within seven (7) business days of receipt. Failure to give timely notice constitutes acceptance of the goods.
- For an approved defect claim, Souvees will replace the affected items at no charge. If replacement is not possible, Souvees will refund the purchase price of the affected items.
Changes and cancellations
- Once production has begun, orders may not be canceled or modified for any reason. For orders with a 30% deposit, the deposit is non-refundable once production starts because manufacturing costs are immediately incurred.
- Before production begins, you may request changes or cancellation by contacting us in writing as soon as possible. We will make reasonable efforts to accommodate requests, but changes or cancellation may not always be possible and may involve fees once materials or setup have been ordered.
Refunds
- If a replacement is not possible for an approved manufacturing-defect claim, Souvees will refund the purchase price of the affected items.